Many items that are offered by Crown Offroad are custom built to the customers’ specifications, which may take upwards of 2 to 4 weeks for build and finishing time. All orders will be shipped as expeditiously as possible utilizing the least expensive, yet timely methods. As with most one off orders, build, fit and finish lead times have been known to cause anxiety, pacing, eye twitching and over excitement as one eagerly awaits the arrival of their new custom parts!
PLEASE NOTE: All orders that stipulate “free shipping” or “shipping included” ONLY ship free to the lower 48 states. In the event that you ordered an item or items that were designated as “free shipping” but you reside outside of the lower 48 states, you will be charged the appropriate amount to cover shipping expenses to your requested ship to location. No exceptions will be made.
Crown Offroad LLC will only charge and collect applicable sales tax for the State of California. For orders shipped to other states or locations outside of the US, you the purchaser are solely responsible for any and all state/sales tax or other applicable taxes.
TYPOGRAPHICAL ERRORS and MISPRINTS:
In the event that any part or product is detailed at an incorrect price due to error or error in or by any of our suppliers, Crown Offroad LLC reserves the right to refuse or cancel any orders placed for parts or products listed at such incorrect price. In the event an order has been placed and is cancelled by Crown Offroad LLC due to incorrect pricing, a refund will promptly be made to your credit card.
Crown Offroad LLC does not sell, rent or lease its customer lists or personal information to any third parties. It is committed to protecting your privacy. This Statement of Privacy applies to Crown Offroad LLC’s web site and governs data collection and usage at all Crown Offroad LLC web sites and services; it does not apply to other online or offline sites, products or services. Crown Offroad LLC and its web site is a general audience web site, intended for users of all ages. Personal information of user and/or customers of Crown Offroad LLC is described as follows:
COLLECTION OF YOUR PERSONAL INFORMATION:
As an E-commerce web site, Crown Offroad LLC collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Crown Offroad LLC is used solely for the purpose of billing your online purchases. Crown Offroad LLC does not collect any information about your computer hardware and software. We are not responsible for the privacy statements or other content on web sites outside of the Crown Offroad LLC website.
USE OF YOUR PERSONAL INFORMATION:
Crown Offroad LLC will collect and use your personal information to process product orders and deliver the products requested. It is possible that Crown Offroad LLC may also use your personal information to inform you of other products, services or sales being offered by Crown Offroad LLC. Crown Offroad LLC may, from time to time, contact you about a particular offering that may be of interest to you. In those cases, your personal information (ie; e-mail, name, address, telephone number will not be transferred to the third party. Crown Offroad LLC does not sell, rent or lease its customer lists to any third parties.
Crown Offroad LLC occasionally hires or retains other companies to provide limited services on our behalf, such as handling the processing and delivery of goods, providing customer support, or processing transactions. We will only provide those companies the personal information they need to deliver the product or service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
SECURITY OF YOUR PERSONAL INFORMATION:
Crown Offroad LLC is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. All information is located on a central computer in a controlled environment.
Crown Offroad LLC is committed to providing the customer with the best possible products and will work with any individual to maintain a level of satisfaction. All parts manufactured by Crown Offroad LLC come with a 1 (one) year limited warranty that they shall be free from manufacturing defects. Any electronic components integrated or included with any of Crown Offroad LLC’s manufactured parts are subject to 1 (one) year limited warranty that they too shall be free from manufacturing defects. Parts that are mishandled, installed incorrectly and/or are inherently found to be damaged by the purchaser will void any applicable warranty. All parts, components and/or items that are manufactured by other companies but distributed through Crown Offroad LLC are subject to the warranty of their respective OEM. All warranty claims for parts, components and/or items not produced by Crown Offroad LLC must be worked directly with the OEM and will not be handled through Crown Offroad LLC.
RETURNS and EXCHANGES:
Any returns must be pre-coordinated with Crown Offroad LLC prior to the return of the item(s). Items that are eligible for return, exchange and/or refunds must be in new condition, in their original box, and must include all original packing material, blank warranty cards, manuals, and all parts/components. Returns may only occur within 15 days of the invoice date. Crown Offroad will not accept any items that have been installed, modified or damaged. All returns are subject to a 20% restocking fee and any/all shipping charges are the sole responsibility of the purchaser. Any item that is not normally stocked for sale by Crown Offroad LLC is considered a special order. Special order items are not eligible for return, exchange or refund. Should you receive a part or component that was mis-shipped or mis-handled by Crown Offroad LLC, return shipping charges will be covered by shipper and not the buyer. In the event of a refund, please allow up to 30 days for the refund to be completed.
Custom Orders: a variety of parts sold and distributed by Crown Offroad LLC are built to customer specifications, we are unable to provide any type of returns, exchanges or refunds. If you the buyer select to purchase custom built to your specifications items (ie, color, size, hardware type, finish), please ensure you carefully select all options prior to purchase as these items are designated as final sale only.